How NordLayer addresses partners’ needs: insights from our survey results

Strict compliance requirements, the need for robust network security, and keeping up with fast-paced technological changes. These are the challenges that MSPs and partners face today. Meeting these needs is challenging, especially with clients expecting seamless and secure solutions.

To better understand these challenges, we surveyed our partners about their experience working with us. We’re grateful and proud to share that we received a 9/10 rating. Our partners value us primarily for easy setup, top-notch support, faster growth, and more revenue. Here’s a summary of what matters most to our partners and how NordLayer’s solutions meet their needs.

Understanding the needs of MSPs

Let’s now explore the key needs of MSPs and how NordLayer's solutions address these critical concerns.

Compliance requirements: meeting HIPAA, NIS2, SOC2, and more

Compliance is a critical concern for MSPs. For many industries, meeting standards like HIPAA, SOC 2, CIS, and NIS2 is non-negotiable.

Organizations often struggle to keep up with complex compliance rules, especially when working across different regions. Laws keep changing, and what's acceptable in one country might not meet standards in another. Managing these differences can quickly get overwhelming.

Another major issue is that some rules clash or overlap, making it tricky to follow multiple frameworks at once. Many companies also don’t have enough budget or staff to handle these demands. Maintaining compliance at all times—not just during audits—takes serious effort.

NordLayer helps solve these challenges. With our solutions, which follow a Zero Trust approach, such as access control, activity monitoring, and network segmentation, businesses can meet compliance across multiple frameworks, such as HIPAA, PCI-DSS, ISO 27001, SOC2, or NIS2. They can also keep their systems secure and compliant every day—not just during audits.

Ensuring network security

Network security involves various approaches to protect critical resources and sensitive data. Here is how NordLayer can help MSPs secure their clients’ networks:

• Firewalls: Firewalls allow the creation of lists of rules for segmented network access control.
• Network access control (NAC): NAC solutions focus on controlling network access to prevent unauthorized entry.
• Zero Trust Network Access (ZTNA): ZTNA ensures that authentication restrictions are multi-layered. Identities are double or even triple-checked.
• Web gateways: Secure Web Gateways (SWG) provide a safe browsing experience and secure internet access. They achieve this through methods such as traffic encryption and content filtering.
• Virtual Private Networks (VPNs): Our VPN encrypts all network traffic to secure data transfers in the network.

What keeps MSPs awake at night

MSPs have clear expectations from their vendors. To thrive in their business, they seek user-friendly solutions, reliable performance, and robust support. NordLayer stands out by not only meeting these demands but also empowering partners with the tools they need to succeed.

Data breaches and data loss

For many MSPs, especially smaller ones, data breaches and data loss are their biggest fears. With cyberattacks becoming more frequent, protecting client data is crucial.

NordLayer’s security solutions are designed to tackle these risks head-on. For example, Zero Trust Network Access (ZTNA) safeguards sensitive data and prevents unauthorized access. This allows MSPs to secure their clients’ information and reduce the risk of costly data breaches.

Customer retention for small MSPs

Smaller MSPs often face the challenge of retaining clients while competing with larger, more established providers. NordLayer helps ease this pressure by offering easy-to-use, flexible solutions that don’t compromise security. MSPs can provide their clients with a smooth, reliable experience even after transitioning to managed services.

Balancing price and quality

Smaller MSPs tend to prioritize price, while larger MSPs or partners are more focused on the quality of service. NordLayer caters to both by offering scalable solutions that deliver top-notch security and performance at a price that works for all sizes of businesses. MSPs can choose the best fit for their clients without compromising quality for cost.

What partners expect from vendors—and how NordLayer meets these expectations

Ease of use

MSPs have a lot to manage, so they need platforms that are simple and user-friendly. NordLayer is designed with this in mind, offering intuitive solutions that make deployment, management, and troubleshooting easy. Our partners consistently report high satisfaction with the platform's simplicity, from initial setup to daily use.

Reliability of the vendor

Partners require reliable solutions that guarantee uptime and speed. With NordLayer’s high-speed NordLynx protocol, MSPs and partners can provide their clients with a fast and secure VPN experience, ensuring high availability and performance at all times. Trust and reliability are key, and NordLayer consistently delivers on both fronts.

Partner enablement programs

NordLayer doesn’t just provide software. It supports MSPs and partners in growing their business. Our partner enablement programs include sales and technical assistance, as well as educational resources that give our partners the tools they need to succeed in both tech and business.

Conclusion

NordLayer addresses the key needs of MSPs and partners by offering simple, scalable solutions that prioritize security, compliance, and reliability. Whether protecting against data breaches, retaining clients, or balancing price and quality, NordLayer is a trusted partner that helps MSPs succeed in a competitive market.

Ready to enhance your service offerings? Partner with NordLayer for tailored solutions that solve your challenges today and grow your business.