Summary: Discover how Systemagic, a UK-based MSP, cut password resets by 90% and strengthened client security with NordPass and NordLayer.
Founded in 1999, Systemagic is an award-winning Managed Service Provider (MSP) based in the UK. They deliver a full suite of IT services, including cybersecurity, connectivity, and cloud solutions, to companies ranging from five‑person startups to enterprises with over 400 employees. Their client list spans sectors like hospitality, government contracting, sports leagues, software companies, and education.
What sets Systemagic apart is a personalized, customer‑focused approach. Instead of pushing generic, one‑size‑fits‑all packages, they tailor solutions to their customers’ needs.
With the rise of remote work, cyber‑attacks on businesses surged. Systemagic knew they needed cost‑effective, trusted, fast‑to‑deploy cybersecurity tools to protect their customers' credentials and network access. True to their philosophy, “We only recommend tools we trust and use ourselves,” they looked for solutions their own team could rely on daily.
That search led them to Nord Security, adopting NordLayer to secure networks and NordPass to protect client credentials. The result? A stronger security stack and a serious upgrade to Systemagic’s MSP offering.
Many of Systemagic’s customers relied on weak or reused passwords. Sometimes, login details were stored on Post-it notes or in unencrypted spreadsheets. This not only left sensitive information exposed but also created password reset requests that drained IT resources.
But the problem didn’t stop there. Their customers’ remote workers often connected from unpatched home devices or unsecured public Wi-Fi, adding vulnerabilities.
From an MSP perspective, technicians spent too much time on password resets. They lacked a centralized dashboard to manage client network security, which increased their workload and heightened security risks for their clients.
With attacks against SMBs on the rise, finding a trusted, innovative vendor to deliver advanced network protection and secure credential management became a priority. Chris Sweet, Technical Director at Systemagic, explains:
"We saw customers storing passwords on Post-it notes or struggling with unsecured networks. From our MSP perspective, a key pain point was technicians spending significant time managing multiple environments without centralized dashboards.”
Partnering with Nord Security gave Systemagic operational efficiency. NordPass and NordLayer have their separate dashboards explicitly built for the needs of MSPs, making it simple to manage client credentials and network access.
With NordPass, technicians can monitor password health, identify weak or reused logins, and trigger resets, all without jumping between client systems. NordLayer’s dashboard offers a streamlined view of VPN connections, user activity, and network security settings. This clarity reduces complexity and saves time.
Adding a new organization in NordLayer’s Service Management Portal is user-friendly
Both platforms are easy to use and quick to deploy, too. Systemagic can onboard a 50‑employee company to NordPass in just a couple of hours, and NordLayer setups are equally fast. This speed drastically cuts down on manual configurations and repeated password resets.
"The setup for both products is incredibly seamless. We can onboard a 50-person company to NordPass in a couple of hours. This efficiency means our team can focus on higher-value tasks."
For many clients, the idea of upgrading security comes with worries about cost and complexity. With NordLayer, those concerns disappeared. The platform allows remote and hybrid workers to securely connect from anywhere, such as home offices, coffee shops, hotels, or public Wi‑Fi, without expensive hardware or complex VPN setups.
NordPass complements this by protecting the credentials that Systemagic’s customers use–ensuring that all logins are stored, shared, and accessed securely.
A view of the managed organizations in the NordPass MSP Admin Panel
Together, these tools strengthen clients’ security posture and simplify compliance requirements with Cyber Essentials and GDPR.
"These solutions give us and our customers greater peace of mind. Knowing they have strong password policies and secure network access makes them far less likely to be breached."
For Systemagic, adding NordPass and NordLayer to its cybersecurity offering was a straightforward decision. The technical team, including senior leadership, had already used them personally and trusted their performance. It means they recommend both NordPass and NordLayer with genuine confidence.
The Nord Security brand has a strong reputation in the cybersecurity market. Even if clients don’t know every feature, it’s much easier to win their trust with a solution that’s well-known and proven. This shortens decision cycles and speeds up adoption, especially for regulated industries needing reassurance for standards such as Cyber Essentials and GDPR.
"Our own positive experience with Nord Security solutions made it an easy choice. We trust the products, and our clients recognize the strong brand reputation. This allows us to address critical security gaps for our clients immediately."
The partnership with Nord Security has brought tangible outcomes for Systemagic:
“The peace of mind is huge. We used to be nervous about breaches, but with NordLayer and NordPass, both we and our customers sleep better.”
NordPass and NordLayer deliver the perfect blend of trust, efficiency, and performance. Systemagic offers its clients innovative, reliable security solutions at affordable pricing. This makes enterprise‑grade protection accessible for smaller businesses without sacrificing quality.
The globally recognized Nord Security brand also makes selling easier. Clients trust what they know, and with Nord Security’s reputation, adoption is faster and conversations are simpler.
"The partnership with Nord Security has been very positive. It enhances our customers' security and gives us a competitive edge, allowing us to offer a full suite of trusted cybersecurity solutions.”
Chris Sweet shares recommendations that any business can implement to strengthen its security posture:
Partnering with Nord Security has helped Systemagic grow its business, secure clients, and streamline operations. With trusted, globally recognized solutions like NordPass and NordLayer, they deliver enterprise‑grade security quickly and affordably.
Want to secure your clients, strengthen your offering, and unlock new revenue streams? Become our partner.
Joanna Krysińska
Senior Copywriter
A writer, tech enthusiast, dog walker, and amateur pastry chef, Joanna grew up in a family of engineers and mathematicians, so a techy mind is in her genes. She loves making complex tech topics less complex and digestible. She also has a keen interest in the mechanics of cybercrime.
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